Air Transat

For your journey with Air Transat, each passenger (including babies) must have a set of travel documents with them :

• A paper or digital boarding pass purchased from your travel agency or directly from Air Transat.
• Valid proof of identity : identity card or passport or visa, depending on the final destination.
• Health documents : up-to-date vaccines and appropriate prescriptions and authorisations if you have ongoing treatments or special equipment.

To find out more about the required documents for each destination, consult the government’s “Travel advice” website.

Air Transat authorises 1 item of hand luggage and 1 accessory :

• Your hand luggage item can measure up to 51 x 40 x 23 cm (HxWxD), including pockets, wheels and handles.
• Your item of hand luggage must be light enough for the passenger to store it without assistance in the overhead baggage compartment.
• Your accessory (small handbag, laptop bag, duty free bag or changing bag, for example) can measure up to 43 x 33 x 16 cm (HxWxD).

For more information, please visit the Air Transat website

If, unfortunately, your luggage is lost or damaged on your flight with Air Transat, then it is up to the airline, as the last carrier, to endeavour to investigate the issue. In such cases, you should contact the baggage service, which is usually subcontracted to a service provider. Air Transat subcontracts this service to AviaPartner :

AviaPartner - +33 01 89 400 800

Please note : for all settlements, you will need to show the ticket stub and the baggage label receipt, which were provided during check-in.

Are you a Senior or PRM, and do you require special assistance during your flight and in the terminal ?

If you require special assistance for your journey, it is essential to indicate your needs to Air Transat or your travel agent when you make your booking, or at least 48 hours before the day of your departure. Air Transat will then provide in-flight assistance and contact our services to request assistance within the terminal, from the Air Transat check-in desk. We recommend that you arrive at least 2 hours before your flight takes off. When you arrive at the terminal, self-service facilities (wheelchairs and phone terminals) will be available.

Unaccompanied Minors

• Children aged from 7 days to 8 years old : must be accompanied in the same class of service by another passenger aged at least 16.
• Children from 8 to 11 years old inclusive : can travel alone if our VIP service for unaccompanied minors is purchased.
• Children from 12 to 17 years old inclusive : can travel alone. For greater peace of mind, you can register your young traveller with our VIP service for unaccompanied minors.

More information