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People with reduced mobility

When you make your reservation

To ensure the best service quality and to reduce your waiting time as much as possible, it is essential to indicate your needs to your airline or travel agent when you make your reservation or at least 48 hours prior to your departure.

View European regulations

Upon arrival at the airport

Special accommodations have been made to welcome people with reduced mobility:

  • parking spaces (90 spaces for people with reduced mobility located throughout the car parks)
  • adapted terminal shuttles / car parks
  • adapted airport / city centre shuttle
  • 4 telephone terminals are available for people with disabilities. Outside : one next to the tramway terminal, one at the arrivals Hall B, one at the arrivals Hall D and one at the departures Hall C.

People with reduced mobility - passengers

MOUV+ counter

logo Mouv+

The MOUV+ counter is located in the Hall C Departures level near exit 5. It welcomes people with reduced mobility from 10 am to 6 pm, 7 days a week. Staff members are present to evaluate the handicap, assume responsibility of the passenger or direct him or her to the self-service areas.

Equipment and services available to passengers in the terminal

  • Self-service wheelchairs.
  • Electric cart.

Self-service areas

Departures Level:

  • 1 self-service area in the boarding area in Hall D.

Arrivals Level:

  • 1 self-service area in Hall D.

Recommendations for better service

  • Inform your airline about your handicap when you make your reservation, or at least 48 hours before your flight.

For those individuals who do not follow the recommendations laid out above, the assistance service will do its best to handle requests, but a certain waiting period is, however, possible.

People with reduced mobility – non-passengers

For wheelchairs or assistance, a self-service area is available in Hall D.

Quality commitment

The airport is committed to helping people with reduced mobility. 

View the quality commitments

For more information: contact us by phone

From france : numéro d'appel

From abroad : +33 8 25 38 00 00 

To send us a suggestion or complaint

Contact us by email at mareclamation@toulouse.aeroport.fr