People with reduced mobility

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When you make your reservation

To ensure the best service quality and to reduce your waiting time as much as possible, it is essential to indicate your needs to your airline or travel agent when you make your reservation or at least 48 hours prior to your departure.

View European regulations.

Upon arrival at the airport

Special accommodations have been made to welcome people with reduced mobility:

• parking spaces (90 spaces for people with reduced mobility located throughout the car parks)
• adapted terminal shuttles / car parks
• adapted airport / city centre shuttle

People with reduced mobility - passengers

MOUV+ counter

The MOUV+ counter is located in the Hall C Departures level near exit 5. It welcomes people with reduced mobility from 10 am to 6 pm, 7 days a week. Staff members are present to evaluate the handicap, assume responsibility of the passenger or direct him or her to the self-service areas.

Equipment and services available to passengers in the terminal

• Self-service wheelchairs.
• Electric cart.

Self-service areas

Departures Level:

• 1 self-service area in the boarding area in Hall D.

Arrivals Level:

• 1 self-service area in Hall D.

Recommendations for better service

• Inform your airline about your handicap when you make your reservation, or at least 48 hours before your flight.

For those individuals who do not follow the recommendations laid out above, the assistance service will do its best to handle requests, but a certain waiting period is, however, possible.

People who are deaf or hearing-impaired

Toulouse-Blagnac is the first airport in France to be equipped with a sign language device. This device is located at the information counter (Hall C arrivals level) and can be used to help the deaf and hearing-impaired thanks to a computer equipped with a webcam.

People with reduced mobility – non-passengers

For wheelchairs or assistance, a self-service area is available in Hall D.

Quality commitment

The airport is committed to helping people with reduced mobility. View the quality commitments.

For more information:
Contact us by phone at 0825 380 000 (€0.15/min including VAT, France only).

To send us a suggestion or complaint
Contact us by email at qualite@toulouse.aeroport.fr