Chalair

For each flight, you will need to have all of the following documents with you :

• Your boarding pass (from your airline or agency).
• Valid proof of identity (identity card or passport).
• Your health documents (vaccines, prescriptions and authorisations in the case of ongoing treatments or special equipment).

For more information on the travel formalities for each destination, please consult the official “Travel advice” website.

Chalair allows :

• One bag per person - Length + Width + Height = 115cm and maximum weight = 10kg
• However, for comfort purposes, most of the time, your luggage will be loaded in the hold when boarding the plane (a green bag tag will be attached to your luggage) and returned as soon as you exit the plane.

More info

If your luggage is lost or damaged during your Chalair flight, you will need to contact your airline directly. As the last carrier, the airline will undertake the procedures required to locate the missing items.

You will need to contact the baggage service, which has been subcontracted to a service provider.

ONET : lostandfound.tls@onet.fr / 0033 (0)6 85 72 63 79

PMR

Are you a Senior or PRM, and do you require special assistance during your flight and in the terminal ? Explain your needs to Chalair or your travel agent when you make your booking and at least 48 hours before the day of your departure. You should arrive at least 2 hours before your flight takes off. Pick-up will be at your check-in desk, or directly at the counter for People with Reduced Mobility (Hall C, 1st floor).

Note : Self-service wheelchairs are available in the terminal, at the counter for People with Reduced Mobility, along with phone terminals.