Air Canada

For your journey with Air Canada, each passenger (including babies) must have a set of travel documents with them :

• A paper or digital boarding pass purchased from your travel agency or directly from Air Canada.
• Valid proof of identity : identity card or passport or visa, depending on the final destination.
• Health documents : up-to-date vaccines and appropriate prescriptions and authorisations if you have ongoing treatments or special equipment.

To find out more about the required documents for each destination, consult the government’s “Travel advice” website.

Air Canada authorises 1 item of hand luggage and 1 accessory :

• Your hand luggage item can measure up to 55 x 40 x 23 cm (HxWxD), including pockets, wheels and handles.
• Your item of hand luggage must be light enough for the passenger to store it without assistance in the overhead baggage compartment.
• Your accessory (small handbag, laptop bag, duty free bag or changing bag, for example) can measure up to 43 x 33 x 16 cm (HxWxD).

For more information, please visit the Air Canada website

If, unfortunately, your luggage is lost or damaged on your flight with Air Canada, then it is up to the airline, as the last carrier, to endeavour to investigate the issue.
In such cases, you should contact the baggage service, which is usually subcontracted to a service provider. Air Transat subcontracts this service to AviaPartner :

AviaPartner - +33 01 89 400 800

Please note : for all settlements, you will need to show the ticket stub and the baggage label receipt, which were provided during check-in.

Are you a Senior or PRM, and do you require special assistance during your flight and in the terminal ?

If you require special assistance for your journey, it is essential to indicate your needs to Air Canada or your travel agent when you make your booking, or at least 48 hours before the day of your departure.
Air Transat will then provide in-flight assistance and contact our services to request assistance within the terminal, from the Air Transat check-in desk.
We recommend that you arrive at least 2 hours before your flight takes off. When you arrive at the terminal, self-service facilities (wheelchairs and phone terminals) will be available.

Unaccompanied Minors

You can purchase the Unaccompanied Minor service for your child if they are travelling on:

• A non-stop flight operated by Air Canada or Air Canada Rouge
• A non-stop Air Canada Express flight operated by Jazz.

Important: The parent or responsible adult must remain at the airport until the flight has departed, in case there is a flight disruption. The Unaccompanied Minor service cannot be purchased for connecting flights or  codeshare flights, as we cannot carry out all of the responsibilities needed to transfer a minor through a connecting airport. Also, it may be difficult for unaccompanied minors to navigate through connections, and even more so if a flight disruption occurs at the connection point.

Age Restrictions

• Under 8 : Children under age 8 must be accompanied by a passenger age 16 or older when travelling. The accompanying adult must occupy a seat in the same cabin and be seated adjacent to the young child.
• 8 to 11 : The Unaccompanied Minor service is mandatory for children aged 8 to 11 who are travelling alone.
• 12 to 17 : The Unaccompanied Minor service can be purchased but is considered optional for youth ages 12 to 17 who are travelling alone. Note: If they are travelling without the Unaccompanied Minor Service and have a connecting flight with another airline, please ensure to check the airline’s age restriction policy before flying to avoid any issues. 

More information