Lost luggage and Lost and Found

Items found in the terminal

• To claim a lost item:
  • The Reception-Information desk (Hall C, Arrivals floor) is open from 9:00 am to 5:00 pm, except for weekends and public holidays.
  • If you left an item on the plane, contact the airline or its representative directly.
• How long does the airport keep lost items?:
  • The airport keeps lost items for a period of 2 months.
  • Regulation object shipment 2023.pdf 379.07 KB | pdf

Luggage that is lost / damaged during your journey

Please contact the airline. As the last carrier, the airline will look into the matter for you. To do this, you will need to contact the baggage service, which is usually subcontracted to a service provider.

Please note that for all settlements, it is essential to provide the ticket stub and the baggage label receipt you were given at check-in.