These Terms and Conditions concern use of the Website www.toulouse.aeroport.fr, hereinafter referred to as the “GTCU” (I), and use of the mobile application, and the special terms and conditions of sale, hereinafter referred to as the “STCS” (II) specific to each service offered on said Website.
The STCS lay down the contractual relationship between ATB and its Users, along with the conditions applicable to any purchase made via the Website, regardless of whether the User is a professional or a customer.
Any action on the part of the User implies agreement to abide by these GTCU and STCS. In the event of a contradiction between any of the provisions of the GTCU and the STCS, the terms of the STCS concerned shall have precedence.
The mobile application is available on mobile devices using the Apple IOS (version 7.0 and above) and the Android OS (version 4.0 and above), in both English and French. Users of the mobile application shall not have access to either the services or e-services - they shall be automatically redirected to the website and subject to these conditions.
The following terms, used throughout the GTCU, the STCS and the Legal Notices, shall have the following meaning:
- “ATB” refers to the Public Company with a Supervisory Board and share capital of €148,000, with headquarters located at Toulouse-Blagnac Airport - Bâtiment La Passerelle - CS 90103 - 31703 BLAGNAC CEDEX, registered with the TOULOUSE trade and companies register under number 493 292 403, concession holder of Toulouse-Blagnac Airport.
- “Website” refers to the toulouse.aeroport.fr website published by ATB
- “Mobile Application” refers to the mobile application published by ATB.
- “User” refers to any natural or legal person browsing the Website and/or the mobile application, who may open an account, make a booking, order or purchase one or more e-Service(s).
- “Party” refers individually to the User or ATB and “Parties” refers collectively to the User and ATB.
- “Service(s)” refers to any free or paid Service accessible either with or without a personal account, offered by ATB, “e-service” refers to the services offered by ATB’s partners.
- “Personal Account” refers to the Web page that opens once the User has entered their login details, providing a summary of all the personal information related to said User.
- “Registration Form” refers to the form containing Users’ personal data and their preferred payment method.
- “Partner” refers to all providers of e-services which have entered into an agreement with ATB in order to offer e-services on the Website.
- “Order”: refers to the User’s intention to legally accept the offer for services marketed by ATB on its Website.
- “Car parks” or “Car park”: refers to the car parking facilities operated by ATB, for which Users may benefit from one or more services.
I. General terms and conditions of use of the Website and Mobile Application
Article 1: Purpose
The GTCU lay down the terms and conditions applicable to Users of the Website and the Mobile Application. The conditions applicable to each ATB Service are those laid down in the GTCU supplemented by the Special Conditions applicable to that Service (II). The conditions applicable to the e-services offered by Partners are determined by those Partners.
Article 2: Capacity:
Users, if they are natural persons acting in their own name or on behalf of a legal person, must be over the age of legal majority and legally capable of agreeing to the terms and conditions of use and using the Website and/or Mobile Application in accordance with the GTCU and the STCS.
Users shall be responsible for using the Website and/or the Mobile Application both in their own name and on behalf of third parties, including minors. Users shall be responsible for the truthfulness and accuracy of the information they provide.
Article 3: Personal Account on the Website
Opening a personal account is not mandatory in order to subscribe to and benefit from Service or e-services - this is specified on a case-by-case basis for each Service or e-service concerned. By opening a personal account, Users are able to retrieve their information easily.
In order to open a Personal Account on the Website, Users need to have a valid email address and create a password. The Personal Account is not active without a password. Users then need to fill in the Registration Form accessible on the Website in the “Sign in” section.
Users undertake to fill in all the mandatory fields of the Registration Form and to provide ATB with accurate, complete, up-to-date information. If this is not the case, ATB shall be entitled to delete the User's Personal Account in the conditions laid down in article 3 of these GTCU. Users undertake to inform ATB of any change affecting the accuracy of the information provided. Users undertake to update the information provided in their Personal Account, and shall be responsible for doing so.
However, Users shall not be able to change the email address they provided when they opened their account. To do this, they will need to contact ATB.
3.2 Creating login details:
ATB reserves the right to ask Users to change their login details, especially for regulatory, technical or security reasons. Login details are strictly confidential and for personal use only. Consequently, Users undertake to refrain from sharing said details with anyone else, in any way whatsoever. Users shall be solely responsible for keeping said details, and shall answer for any act or wrongdoing by any person using their Personal Account, even without their knowledge. Users shall be responsible for the use of their Personal Account.
All logins, Service orders and data transmission traced to said account shall be considered to have been carried out by the User and under their sole responsibility. In the event of loss, theft or misappropriation of the login details by a third party, Users undertake to warn ATB immediately, at the following address, as soon as they become aware of the situation: http://www.toulouse.aeroport.fr/en/contact or by post to Aéroport Toulouse-Blagnac – Direction Développement Extra-Aéronautique CS 90103 - 31703 Blagnac Cedex
3.3 Deleting the Personal Account:
If Users fail to comply with the GTCU and/or STCS, ATB reserves the right to delete their Personal Account unilaterally and without indemnity, further to a warning sent to the User by email, which remains unanswered after a period of forty-eight (48) hours from the time at which said email is received.
In the event of loss, theft or misappropriation of the login details by a third party declared by the User, ATB shall delete the Personal Account as soon as possible with no prior formalities.
Article 4: Right of Withdrawal
The terms and conditions in which Users shall be entitled to exercise their right of withdrawal - it being understood that Users are deemed to be consumers within the meaning of the French Consumer Code - or, as the case may be, the absence of this right, shall be specified for each Service in the applicable STCS.
Article 5: Financial provisions
The Service rates are shown in euros (€) inclusive of all taxes. The Service provided is billed at the rate in force on the date the Service is ordered.
The payment methods are specific to each Service and are governed by the applicable STCS. ATB has outsourced the handling of distance payment of Services by Bank Card to the CIC bank. Online payment of Services is via Payzen, the secure distance payment system using a Bank Card, which uses SSL encryption and data transfer technology. Users are informed that the provisions concerning fraudulent use of their Bank Card shall be those laid down in the agreement signed between the User and the banking institution which issued said Bank Card.
Article 6: Data confidentiality
Article 7: Intellectual property
The images, texts, programmes and other components that make up the Website and the Mobile Application, along with the Website itself and its content (except for those features provided by Partners) are protected by intellectual property rights. Any reproduction, full or partial representation of the Website and the Mobile Application and their content, using any means whatsoever, without the prior, express authorisation of ATB, is prohibited and shall constitute copyright infringement under articles L. 335-2 and subsequent of the French intellectual property code.
Similarly, any trademarks and domain names which appear on the Website and the Mobile Application are the exclusive property of ATB or the partner concerned. Any reproduction or use of these trademarks or domain names in any manner and for any purpose is prohibited without prior authorisation.
Any reproduction or representation of all or part of the pages, data or any other feature of the Website or the Mobile Application, by any means or on any medium whatsoever, as well as non-compliance with the above-mentioned requirements, shall constitute copyright infringement which may incur the criminal and/or civil liability of its author, and ATB reserves the right to take any legal action against such persons.
The creation of hypertext links to the Website and the Mobile Application is subject to the prior agreement of the Publication Director. ATB shall under no circumstances be held liable for any hypertext links which direct Users to other websites from the Website or the Mobile Application.
Article 8: Liability
All information contained on the Website and the Mobile Application is for informational purposes only and has no contractual value. Such information is subject to change and/or updates without notice.
ATB does not guarantee any performance level for the Website or the Mobile Application, nor does it guarantee the availability of the Services and e-services. Users declare that they are aware of the Internet’s characteristics and limits, especially with regard to its technical performance, response time for consulting, retrieving or transferring data, and communication security risks.
ATB cannot be held liable for any damages or injury of any kind suffered by the user caused by:
- use of the Website;
- use of the Mobile Application;
- the content and/or use of websites linked to the Website or which users can access via the Website or via the Mobile Application;
- inability to access the Website;
- inability to access the Mobile Application;
- omissions, modifications and/or updates of the Website;
- omissions, modifications and/or updates of the Mobile Application.
ATB cannot be held liable for non-performance of the Order, notably as a result of the Website being down, force majeure, or any other event that makes it impossible to perform the Order, including disruption of the communication means, for example, or full or partial strike. Likewise, ATB cannot be held liable, or be considered in breach of the provisions of these STCS, for any delay or non-performance if the delay or non-performance is the result of force majeure or any other event making performance impossible, such as: a fire, flood, explosion, accident or strike.
ATB cannot accept any claims or requests for reimbursement relating to any non-performance or unsatisfactory performance of the Service provided to the User, if said non-performance or unsatisfactory performance is caused by the User, a third party not involved in the service, force majeure or any other event making performance impossible.
ATB cannot under any circumstances be held liable for any disappearance, loss, destruction, failure or malfunction, or more generally any damage or incident that may affect any property belonging to the User, and generally any item or accessory provided by ATB.
ATB cannot be held liable for any fees applicable by mobile operators to Users for access to the Mobile Application.
ATB cannot be held liable for the unavailability of the Mobile Application or any difficulty or inability to download or access content or any other failure of the communication system, which may render the Mobile Application unavailable.
ATB is not responsible for support or maintenance of the Mobile Application.
8.1: Liability of ATB partners
The liability of ATB with regard to the e-services offered by its Partners is limited to that of an online broker. Consequently, any transaction, order or browsing in connection with a service provided by a Partner shall be under the sole responsibility of the latter, and handled directly with said Partner. ATB shall under no circumstances be held liable for, nor shall its liability be sought, with regard to any of the above.
8.2: Liability of NomoSphère – Wi-Fi
ATB and the Wi-Fi service provider NomoSphère have entered into a contract to provide all Users with internet access. Users log onto the captive portal provided by NomoSphère and confirm that they have read through the terms and conditions of use of the service, which can be consulted via this link. ATB cannot be held liable for any request, loss or damages related to the service offered by NomoSphère. Nomosphère contact: Nomosphère simplified joint-stock company with share capital of 600,000 euros Registered with Coutances trade and companies register under number 795 519 232 000 37 29 Boulevard Edgard Quinet 75014 PARIS, FRANCE
8.3: Liability of TRAVELEX - currencies
ATB and Travelex have entered into a partnership agreement through which ATB provides, on its Website, the foreign currency ordering service run by its Partner Travelex. Users purchase and sell currencies, order and renew their Cash Passport, directly via the Travelex website. The latter shall be solely liable for any request, loss or damages related to the products and services it offers. The General Terms and Conditions of Travelex can be consulted on their website https://www.travelex.co.uk/terms-conditions Travelex contact: Travelex, a public company with a supervisory board and share capital of 72,599,428.08 euros Registered with the Nanterre trade and companies register under number 389 585 233 7 rue de Chartres 92200 NEULLY SUR SEINE
8.4: Liability of VLC TRAVEL – flight booking service
ATB and VLC TRAVEL have entered into an affiliation agreement through which ATB provides, on its Website, a flight booking service run by the travel agency VLC TRAVEL, in the form of a white-label service. Booking, purchase and delivery of plane tickets, and any other request related to those transactions, are handled directly by VLC TRAVEL, it being understood that the latter shall be solely liable for any request, loss or damages related to the products and services it offers. The General Terms and Conditions of Sale of VLC TRAVEL can be consulted via its website. The trading areas are managed and administered by VLC TRAVEL and operated under the trademark RESANEO. Provided Customers give their consent, the service provider may provide ATB with the bookings made by users on the website, so that the related information can be entered into their Personal Account on the ATB Website. VLC TRAVEL contact VLC TRAVEL, a simplified joint-stock company with share capital of 225,000 euros, and headquarters located at “Gate 73”, 73 ter rue Francis de Pressensé, 69100 Villeurbanne, registered with the LYON trade and companies register under number 509 713 822, holder of travel agent licence number IM069110039
Article 9: Miscellaneous provisions
9.1 Validity of electronic documents
In the framework of their dealings with ATB, Users recognise the validity and probative value of the e-mails exchanged between the Parties and of the information entered on the Website. The electronic registers, stored in the computer systems of ATB and/or its service providers, are considered proof of the communications, Orders and payments that have taken place.
9.2 Partial invalidity
Any provision of the GTCU or the STCS which is held by a court of competent jurisdiction to be invalid or illegal shall be severed from the agreement. The invalidity of such provision shall not impair the remaining provisions of the GTCU or the STCS nor affect their validity as a whole or their legal enforceability.
9.3- Claims and Mediation
Any requests for information, clarifications and potential claims must be submitted on the Website, via the “Contact us” section. After submitting the case to the customer support service of AEROPORT TOULOUSE BLAGNAC, and if a response deemed satisfactory has not been received within 60 days, any person who can show that they qualify as a consumer and customer of the services provided directly by AEROPORT TOULOUSE BLAGNAC shall have the right, in case of a dispute relating to the contractual obligations, to seek the assistance of a consumer mediator, free of charge, the contact information and referral procedures thereof being available on the website https://www.mtv.travel/. Contact the mediator: MTV Médiation Tourisme Voyage BP 80 303 75 823 PARIS cedex 17
9.4 Applicable law and competent court
These GTCU and the STCS are governed by the laws of France. In the event of any dispute arising from their wording, interpretation or execution, the Parties agree to seek an amicable solution. If no amicable solution can be reached, the Parties shall refer the dispute to the competent courts of France. The Parties agree that the competent court of Toulouse shall take cognizance of any dispute arising from the wording, interpretation or execution of the GTCU and the Special Terms and Conditions.
II. Special terms and conditions of sale of the Services
1. Newsletter Subscription
Users may subscribe to the Newsletter provided by ATB free of charge; in order to do this, they need to enter a valid email address on the Website or Mobile Application via the “subscribe” tab. They will then receive an email containing a link which they will need to click to confirm their subscription. If they wish, Users may open a Personal Account by adding a password to their email address (ref. Article 3 of the GTCU). They shall be entitled to cancel their subscription at any time via the link contained in the confirmation email or the emails via which the Newsletters are sent.
2. Car Park Services
In order to use the Car Park Services, Users need to open and activate a Personal Account. Users are reminded that parking and leaving vehicles in the Car Parks and parking spaces provided by Toulouse-Blagnac Airport are subject to the rules of use applicable to the Car Parks concerned, which are available on the Website and displayed at the entrance to the Car Parks.
Article 1: Purpose
These Special Conditions concern the online car park booking service and the Car park membership service offered by Aéroport Toulouse-Blagnac on its Website. By confirming an Order, Users declare their unreserved acceptance of the terms and conditions of said Order and all of the GTCU and STCS. ATB advises Users to save and/or print the STCS to ensure they are stored in a safe place, so that they can be referred to at any time during the contract execution period if need be. ATB reserves the right to modify the STCS at any time. In which case, the applicable conditions shall be those in force on the date of the Order placed by the User.
Article 2: Description and use of the Service
2.1 General provisions
The Service ordered shall only be valid for the period or duration mentioned on the Order confirmation and/or the bill. Users cannot transfer, in whole or in part, any of their rights and obligations pursuant to the Order. Users may only park in spaces not reserved for other types of Users and, if applicable, only in the area indicated.
Users agree to comply with, and have their staff comply with (as the case may be), the STCS, the Car Park rules of procedure; the police and safety rules applying to the Car Parks, particularly the Prefectural Decree in force, all Car Park signs, especially with regard to speed limit, and, more generally, the rules of the French Highway Code and any instructions given by the personnel operating the Car Parks. If a vehicle is parked improperly (e.g. in a no-parking area, badly parked, blocking traffic) or overstays the normal period of parking applicable to the Car Parks, ATB reserves the right to move the vehicle in question at the User’s expense. No claims from Users of the Car Parks will be accepted if damage to the vehicle is found.
In the event that any urgent work is required, or if necessary for operation of the Car Parks, ATB reserves the right to move vehicles parked in the work area at its own expense. The personnel from the Car Parks & Access department will draw up a vehicle condition report before and after the vehicle is moved.
Without prejudice to the other rights pursuant to the STCS, ATB reserves the possibility of terminating the contractual relationship between the Parties, should the User fail to comply with any of their obligations with regard to ATB, following formal notification of the need to rectify the situation which remains unsuccessful after a reasonable amount of time. If the User fails to comply with any of their obligations, especially the obligation to provide payment, with regard to ATB, the latter reserves the right to deny the User access to the Car Parks until the situation has been satisfactorily resolved. ATB reserves the right to modify the rates published on its Website at any time, without notice, it being understood that such modifications shall not be applied to Orders that have already been accepted by ATB.
2.2 Provisions specific to the parking space booking e-service
2.2.1 Service access conditions
The parking space reservation Service enables Users to book a space in one of the Toulouse-Blagnac Airport Car Parks covered by this Service online, by entering an arrival date and time and a specific, indivisible duration (only one entry and exit time). The Service is available 24 hours a day, 7 days a week. The Service can only be ordered on the internet. Orders for the Service can be placed for a parking period of a minimum of 6 hours and a maximum of 90 days. This Service is subject to availability. Reservations can be made no later than 1 hour before the parking period begins.
The cost of the Service is at the rates in force on the order date. As soon as the Order is confirmed, an access code is sent to the User. The User shall note that this code is confidential.
Users can change the reservation free of charge up to 6 hours before the reservation start date and time by logging into their Personal Account. A credit note in the initial amount of the reservation will be established and sent to the User by email, and this amount will be promptly reimbursed to the bank card used to make the reservation. Changing a reservation may result in a higher cost, as the rate applied is that in force at the time the reservation is changed. A new payment will be charged when the reservation is changed.
Users can cancel a reservation free of charge up to 6 hours before the start of the reserved parking period by logging into their Personal Account, outside the possibility of exercising their right of withdrawal. The reimbursement will promptly be paid to the bank card that was used to make the reservation.
2.2.5 ‘No show’ at the Car Parks
The User’s reservation is guaranteed until 2 hours after the specified start time, after which, if the User has not arrived, it is considered to be a ‘no show’. In this case the reservation is cancelled and not subject to reimbursement, unless a right of withdrawal is exercised under the conditions defined in article 5.
2.2.6 Entering the Car Parks
Users must enter their access code at the terminal located at the Car Park entrance, on the date and time shown on the reservation. They must then confirm their access code by pressing the “V” button, take a ticket and enter the Car Park. The time at which the User enters the Car Park must correspond to the start time requested when the reservation was made.
However, Users may access their parking space, at no extra cost, 2 hours before and up to 2 hours after the specified start time. If they fail to arrive within this time frame, they shall not be entitled to any reimbursement. Users are asked not to leave their ticket in the vehicle.
Please note: the Car Parks have maximum height criteria:
- P1 and P2, Premium Car Park: 2.10 metres
- P3: 4 metres
- P5 and P6: all dimensions, 4.25 metres
2.2.7 Leaving the Car Parks
Users exit the Car Park using the ticket they took when entering the Car Park. Users cannot return to the Car Park once they have left. The time at which they leave the Car Park must correspond to the time specified when they made the reservation.
However, Users may leave the Car Park at no extra cost up to 3 hours after the specified exit time. Users who leave later than the allocated time shall be required to pay an extra fee, which may be paid when they leave the Car Park or at the payment terminals, based on the hourly rate in force on the day on which they entered the Car Park. Users who park for a shorter length of time than that specified when they made their online reservation shall not be entitled to claim reimbursement, unless they exercise their right of withdrawal in the conditions defined in article 5.
2.2.8 Lost ticket
Users who lose their ticket should go to the Car Park office located on the ground floor of “proxiparc” P2 as soon as possible. Reporting the lost ticket to the Car Park office allows Users to leave the car park via the exit terminal in the normal way:
- If they are within the parking period specified in their reservation, they can leave the Car Park at no extra cost.
- If they have overstayed the parking period specified in their reservation, they will be required to pay an additional fee in the same conditions as if they had not lost their ticket; Users are reminded that the billed parking period continues to run until they report the lost ticket at the Car Park office.
Article 3: Financial terms and conditions
ATB reserves the right to change its prices at any time, but agrees to apply the rates in force when the Order is placed or changed, subject to availability of the Services on this date. Payment is made when the Order is placed, and is debited straight away. A bill is available via the User's Personal Account and is also sent by email when the reservation is confirmed. Article 4: Liability In addition to the liability provisions laid down in the GTCU, ATB reserves the right to temporarily close all or part of its Car Parks without prior notice, if required by the operating conditions, and cannot be held liable in this event.
Article 5: Withdrawal
If they are non-professional natural persons, Users are informed that they have a right of withdrawal, in accordance with the provisions in Article L.221-18 and subsequent of the French Consumer Code. This right can be exercised within fourteen (14) clear days of the Order date for a Service by the User, counted from the postal stamp or the email send date. Users must give express consent if they want performance of the Service to begin before the end of the right of withdrawal period. This consent is expressed when the Order is placed. If Users exercise their right of withdrawal after expressly requesting that the Service begin before the end of the right of withdrawal period, they shall pay the amount corresponding to the service provided up until the decision to exercise the right of withdrawal is expressed.
In accordance with Article L.221-28 of the French Consumer Code, the User cannot use this right of withdrawal if the Service has already been provided in full. As a parking space reservation service, the service is considered to be used even if the User does not arrive (‘no show’). To exercise this right of withdrawal for the parking space reservation service, Users must first attempt to use the reservation cancellation service accessible via their Personal Account, which is available up until 6 hours before the start of the parking period. If Users still want to request withdrawal, but they are no longer eligible for the cancellation service, or if the withdrawal concerns the membership service, they need to contact the ATB Car Parks & Access Service by email at: firstname.lastname@example.org or by post at the following address:
Société Aéroport Toulouse-Blagnac
A l’attention du Service Parcs & Accès
Bâtiment la Passerelle
CS 90103 31703 BLAGNAC
A standard form for exercising the right of withdrawal is provided to Users on the Website: right of withdrawal form. There are no penalties for exercising the right of withdrawal, except the cost of returning the access card if it had already been issued to the User. If Users opt to exercise their right of withdrawal, ATB shall reimburse them within fourteen (14) days at the latest from the date on which said right was exercised. Users shall be reimbursed by the same payment method as that used for the purchase.